Privacy policy

1. Who we are

This Privacy Policy explains how BERRYRAYJAY LLC (“Ferave”, “we”, “us”), operating the online store at ferave.store, collects, uses, shares and protects personal information when you visit the store, place an order, or contact customer care. It also describes the rights available to you, including rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, “CCPA”).

BERRYRAYJAY LLC, operating Ferave
407 W. Spring Street, Boonville, MO 65233, USA
Email: contact@ferave.store
Phone: +1 667 291 8339

2. Information we collect

Information you provide: your name, email address, phone number, delivery and billing addresses, order details, and any messages, photos or information you send when you contact us or request a return.

Payment information: card and wallet payments (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay) are handled by our payment processor. We receive confirmation of payment, the card type and the last four digits, but we do not receive or store full card numbers or security codes.

Information collected automatically: when you browse the store, our hosting and security providers process technical information such as IP address, browser and device type, pages viewed, referring page and the date and time of requests. An approximate country may be derived from your IP address to apply regional availability rules. We do not request your precise location.

Browser storage: your shopping bag is saved in your browser’s local storage under the key ferave-bag, containing only product identifiers and quantities. It stays on your device until you clear it.

3. How we use your information

To process, ship and deliver your order and send order and shipping confirmations.
To handle returns, refunds, delivery issues and customer care requests.
To operate, secure and improve the website and prevent fraud or misuse.
To keep business records required for accounting, tax and legal obligations.
To send marketing emails only if you have chosen to receive them; every marketing email includes an opt-out link.

4. Cookies and analytics

The store uses browser storage only for essential functions such as remembering your bag. It does not currently use advertising pixels, third-party advertising cookies or optional analytics. Fonts are loaded from Google Fonts, which means your browser connects to Google’s servers and shares technical data such as your IP address; see Google’s Privacy Policy. If we add optional analytics or advertising tools, we will update this policy and provide any required choices first.

5. How we share information

We share personal information only with service providers who help us run the store, under contracts that limit their use of it: payment processing, website hosting and security, order fulfilment and shipping carriers, and email services. We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or customers, or as part of a business transfer such as a merger or sale of assets.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

6. How long we keep information

We keep order and transaction records for as long as needed to fulfil your order, handle returns and meet tax, accounting and legal obligations — generally up to 7 years. Customer care messages are kept for up to 3 years after the matter is resolved. Technical logs are kept for a limited period according to our hosting provider’s practices. When information is no longer needed, we delete or anonymise it.

7. Security

The store is served over HTTPS, payments are processed by a PCI-compliant payment processor, and access to customer information is limited to people who need it to help you. No method of transmission or storage is completely secure, so please never send full card numbers or passwords by email.

8. Your privacy rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, and to object to or restrict certain processing. To make a request, email contact@ferave.store with the subject “Privacy request” or call +1 667 291 8339. We will verify your request by matching the information you provide with our records, and respond within the time required by law.

9. California privacy rights (CCPA)

If you are a California resident, you have the right to:

Know the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to;
Delete personal information we collected from you, subject to legal exceptions;
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information — we do not sell or share personal information, and we honour Global Privacy Control signals;
Limit the use of sensitive personal information — we do not use sensitive personal information for purposes that require this right;
Non-discrimination — we will not deny goods, charge different prices or provide a different level of service because you exercised your rights.

Categories collected in the past 12 months: identifiers (name, email, phone, address, IP address); customer records and commercial information (order history, products purchased); internet activity (technical browsing data); and approximate geolocation derived from IP address. These are collected from you directly, from your device, and from our service providers, for the business purposes described in section 3, and disclosed to the service providers listed in section 5.

You may submit a request by email or phone as described in section 8, or through an authorised agent with your signed permission. We will confirm receipt within 10 business days and respond within 45 days, extendable once by a further 45 days where necessary.

10. Children

Our store is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of the page shows when it was last revised. If we make material changes, we will highlight them on this page or notify you by email where appropriate.