At a glance
- Standard shipping: free on every order, with no minimum order value.
- Processing: orders are prepared and dispatched within 1–3 business days.
- Delivery: 3–5 business days after dispatch to addresses in the United States.
- Tracking: a shipping confirmation email with tracking is sent when your parcel leaves us.
- Business days are Monday to Friday, excluding US federal holidays.
1. Where we ship
Ferave currently ships to residential and business addresses within the United States, including all 50 states and the District of Columbia. We are not able to ship internationally at this time. If you would like to ship to a PO box or an APO/FPO/DPO military address, please contact us before ordering so we can confirm the available carrier options.
2. Order processing
Orders are processed within 1–3 business days of order confirmation. Processing includes payment verification, picking, careful packing to protect each bottle, and handing the parcel to the carrier. Orders placed on a weekend or US federal holiday begin processing on the next business day.
During product launches, seasonal peaks or unexpected carrier disruption, processing may occasionally take longer. If your order will not leave us within the stated window, we will email you with an updated estimate.
3. Delivery times
Once dispatched, standard delivery within the United States usually takes 3–5 business days. In total, most orders arrive within 4–8 business days of being placed. Delivery estimates are provided by our carriers and are not guaranteed; weather, carrier volume, remote locations and incomplete addresses can affect arrival times.
4. Shipping costs and taxes
Standard shipping is free on all orders shipped within the United States. Applicable sales tax is calculated based on your delivery address and is shown at checkout before you pay. We never add a shipping or handling charge after your order is placed.
5. Order confirmation and tracking
You will receive an order confirmation email after your order is placed, and a shipping confirmation email with a tracking number once your parcel has been dispatched. Tracking information may take up to 24 hours to update after the label is created. If you have not received a confirmation email, please check your spam folder and then contact us.
6. Address accuracy and changes
Please check your name, street address, apartment or suite number, city, state and ZIP code before placing your order. If you notice a mistake, contact us as soon as possible. We can usually update an address before your order is dispatched, but we cannot redirect a parcel once it is with the carrier.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was refused or unclaimed, we will contact you to arrange re-shipment or a refund of the product cost.
7. Delays
If we are unable to ship your order within the expected time, we will tell you, give you a revised estimate, and offer you the choice of waiting or cancelling for a full refund of the unshipped items.
8. Lost, stolen or damaged parcels
If your tracking shows your parcel as delivered but you cannot find it, please check with neighbours, building reception and any safe place first, then contact us within 7 days of the delivery date. If your parcel has not arrived within 10 business days of dispatch, contact us and we will open an investigation with the carrier.
If your order arrives damaged, leaking, incomplete or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a refund. Please do not use a product that appears damaged.
9. Returns and questions
Unopened products can be returned within 30 days of delivery. Please read our Returns & Refunds Policy before sending anything back, and contact us for return instructions — our business address is not our return address.
BERRYRAYJAY LLC, operating Ferave
407 W. Spring Street, Boonville, MO 65233, USA
Email: contact@ferave.store
Phone: +1 667 291 8339