At a glance
- Return window: 30 days from the date of delivery.
- Condition: products must be unopened, unused and sealed, in their original packaging.
- Return shipping: free — we email you a prepaid return label for eligible returns.
- Refunds: issued to your original payment method; allow 5–10 business days for the credit to appear.
- Damaged or incorrect items: report within 7 days of delivery for a replacement or refund.
1. Our 30-day return policy
If you are not completely happy with your purchase, you may return unopened products within 30 days of the delivery date. To start a return, email contact@ferave.store within that period. Your request date counts — if you contact us within 30 days, your return is in time even if our reply arrives later.
2. Eligibility
Because our serums are personal-care products, we can only accept returns of items that are unopened, unused and in their original, sealed packaging, with all labels intact. Opening the outer shipping box is of course fine.
The following cannot be returned for a change of mind: products that have been opened, used, decanted or tested; products without their original packaging; and items returned without a return authorisation. This does not affect your rights for damaged, defective or incorrect items (see section 6).
The Argan Ritual set: to receive a full refund, return all four products unopened. If you would like to return only part of the set, contact us first and we will explain the refund amount, which is based on the set price.
3. How to start a return
- Email contact@ferave.store with your name, order number, the items you would like to return and, optionally, the reason.
- We reply within 1–2 business days with your return authorisation and a prepaid return label.
- Pack the products securely in their original packaging, include your order number, and attach the label.
- Drop the parcel off with the carrier and keep your drop-off receipt until your refund is confirmed.
Please do not send items to our business address in Boonville; it is not a returns facility.
4. Return shipping
Return shipping is free for eligible returns made within 30 days of delivery when you use the prepaid label we provide. If you choose to use your own carrier instead, we cannot reimburse that postage unless we agreed to it in advance. There is no restocking fee.
5. Refunds
We inspect returned items within 3 business days of receiving them and email you to confirm the outcome. Approved refunds are issued to the original payment method used for the order — Visa, Mastercard, American Express, Discover, Apple Pay or Google Pay. Depending on your bank or card issuer, please allow 5–10 business days for the credit to appear on your statement.
The refund covers the price paid for the returned items plus any sales tax charged on them. Standard shipping is free, so there is no shipping charge to deduct. If a return is not approved, we will explain why and, where possible, send the items back to you.
6. Damaged, defective or incorrect items
If your order arrives damaged, leaking, defective, incomplete or different from what you ordered, email us within 7 days of delivery with your order number and photos of the product and packaging. We will send a free replacement or issue a full refund, including any return shipping. In many cases we will not need the item back. These remedies apply whether or not the product has been opened.
7. Exchanges
We do not process direct exchanges. If you would like a different product, return the unopened item for a refund and place a new order, or contact us and we will gladly help.
8. Order changes and cancellation
If you need to change or cancel an order, contact us as soon as possible. Orders that have not yet been dispatched can usually be changed or cancelled with a full refund. Once an order has been handed to the carrier, it can no longer be cancelled; you can instead return eligible unopened items under this policy.
9. Your rights and contact
This policy applies to purchases made directly from ferave.store. Nothing in it limits any rights you have under applicable consumer protection law.
BERRYRAYJAY LLC, operating Ferave
407 W. Spring Street, Boonville, MO 65233, USA
Email: contact@ferave.store
Phone: +1 667 291 8339